How quickly does ChuktiQ respond to a support ticket?

Most tickets receive a first human reply within 4 business hours during Sat–Thu, 9 AM to 6 PM BST. Billing and payment-related issues are treated as high priority and are typically answered within 1–2 hours.

Do I need an account to contact support?

No. Guests can submit a ticket by filling in name, email and phone in the form above. If you already have a ChuktiQ account, log in first — the ticket is auto-linked to your profile so we can see your agreements, subscription and previous conversations.

Can I speak to someone on the phone?

Yes — the phone numbers listed on this page are staffed during business hours. For technical issues that require screen-sharing, we recommend opening a ticket first so we can schedule a proper session.

How do I request a refund or cancel my subscription?

Submit a Billing ticket with your registered email and the transaction reference (bKash / Nagad TrxID or card statement line). Refund requests within 7 days of purchase are honoured in full per our terms. Cancellation stops future renewals immediately; the current period remains active.

Contact Us

Have a question or need help? Fill in the form below or reach us directly — we typically respond within 24 hours.

Send us a message

Reach us directly

Phone Support

+880 9644-553228

support@chuktiq.com

Address

Asma Bhaban, 3rd Floor, House-201/D/2, Mouchak Motin Sorok, Uttar Mizmizi, Post Office. Siddirgonj-1430, Police Station- Siddirgonj, District- Narayanganj, Division- Dhaka, Bangladesh

Business Hours

Saturday – Thursday9:00 AM – 6:00 PM

FridayClosed

All times are Bangladesh Standard Time (BST, UTC+6).

About ChuktiQ support

ChuktiQ's support team helps landlords, tenants, businesses and freelancers across Bangladesh use our digital agreement platform with confidence. Whether you are drafting your first house rent agreement, activating an OTP-verified shop lease, or troubleshooting a subscription question, our team is here to guide you every step of the way — in Bangla or English.

For fastest support, please choose the correct topic from the form above — General for platform questions, Billing for payment and subscription issues, and Technical for bugs or upload problems. Include your phone number if the issue is time-sensitive so we can call you back. Response time is typically under 4 business hours (Sat–Thu, 9 AM – 6 PM BST).

Frequently asked questions

How quickly does ChuktiQ respond to a support ticket?: Most tickets receive a first human reply within 4 business hours during Sat–Thu, 9 AM to 6 PM BST. Billing and payment-related issues are treated as high priority and are typically answered within 1–2 hours.
Do I need an account to contact support?: No. Guests can submit a ticket by filling in name, email and phone in the form above. If you already have a ChuktiQ account, log in first — the ticket is auto-linked to your profile so we can see your agreements, subscription and previous conversations.
Can I speak to someone on the phone?: Yes — the phone numbers listed on this page are staffed during business hours. For technical issues that require screen-sharing, we recommend opening a ticket first so we can schedule a proper session.
How do I request a refund or cancel my subscription?: Submit a Billing ticket with your registered email and the transaction reference (bKash / Nagad TrxID or card statement line). Refund requests within 7 days of purchase are honoured in full per our terms. Cancellation stops future renewals immediately; the current period remains active.